Expectations

What You Can Expect of Me:

Confidentiality

All of our interactions will remain strictly confidential, meaning I will not share any information provided by you with anyone, without you express consent.

Availability

You may call me or email me outside of our scheduled sessions. I will make every effort to respond within 24 hours.

Commitments and Integrity

If I make a promise to you, it will be kept. If I am unable to keep a commitment, I will notify you of this as soon as possible. I will deal with you in the highest standard of integrity, honesty, professionalism, and respect. I will let you know if I feel my involvement is not likely to make a positive difference in your life.

Non-Judgmental Attitude

I am not here to judge right or wrong. My position is to coach the "real you" in the life you want. As there are times when you will share information that may make you vulnerable, I assure you that I will treat your choices and actions (past, present, and future) with respect.

Progress

As you have hired me to grow, I know that some of the best value I can deliver to you comes through the "tough places" you may be unwilling to visit on your own. I will give honest feedback, ask challenging questions, give assignments designed to challenge your comfort, and make you accountable to your commitments. In our coaching relationship, you can expect information, advice, support, collaboration, strategies, continuous presence, energy, creativity, availability, and partnership.

What You May Experience Before Our First Session:

The coaching experience begins the moment you make a commitment to your first session. Many clients report one or more of the following experiences prior to this session ­ Curiosity, Doubt, Excitement, Unexpected positive and negative feelings about the process and uncertainty about coaching in general. All of these symptoms are normal and expected and is a sign that you are ready to make major positive shifts.

What You Can Expect of Yourself and the Coaching Experience:

Just as if you were to read an exciting book, it is sometimes best not to know what exactly is ahead of you. It is up to you to let me know of the results that you want our sessions to accomplish for you. It is up to me to plan steps to take you to those results. It is up to us together to make sure the steps are taken and all necessary adjustments are made as we go along. Our sessions are used to debrief on past assignments, ask and answer questions, strategize, and set up next steps.

In my experience, almost every client will go though some periods of feeling completely invincible and other periods of feeling fearful, doubtful, tired, or resentful of the whole process. I personally get excited to see all of these times because they all form part of the growth cycle.

What I Ask of You:

Timeliness

It is important for us to keep our appointments. 24-hour notice is required to cancel an appointment; I reserve the right to charge for the session cancelled with less than 24-hours notice. If you are delayed for an appointment, please let me know by calling.

Completion of Assignments

It is up to you to complete assignments as given. Whenever possible, I would appreciate getting your assignment at least 2 hours before the appointment, so I can review the material before we speak. Prep sheets are strongly suggested. (My experience has shown that non-prepped calls do not produce the value as prepped calls.) Clients who get their assignments completed outside of our session get far more out of the coaching program.

Feedback

Give and ask for feedback as much as possible. I want to know when something works for you, as well as if it is not working.

Referrals

I like to ask for referrals outside of our coaching sessions so the focus of our work is exclusively on you. Referrals form a substantial part of my practice and come from clients whose trust I have worked hard to build. You can be assured I will go out of my way to take good care of anyone you send my way.